FAQ

Arrival and Departure

Zurich Airport is the closest. Followed by Geneva and Milan. Smaller airports such as Basel, Belp, or Sion are also well connected. Take the train to Visp from there.

Yes, we recommend online bookings four weeks prior to travelling at www.sbb.ch. Tickets are also available at the airport counter.

Zermatt is car-free. Here, electric taxis and buses are the means of transportation. We offer a free shuttle service for arrivals and departures between 8am and 9pm. Call us as soon as you know about your time of arrival and we will pick you up at the station.

By train. First, take the train to Visp. From there, take a shuttle train to Zermatt.

By car: Go to Täsch where you can park directly at the station and take the shuttle train (every 20 minutes) to Zermatt or you park at one of the taxi companies in Täsch and have them organise a taxi transfer to Zermatt.

If you are planning on arriving by car, we are happy to reserve a parking space in Täsch with a taxi company for you.

The hotel is around a 20-minute walk from the train station.

Yes, two bus lines run in Zermatt – the red and green line. The "Wichje" bus stop is three minutes from the hotel.

Check-out after noon until 6pm is subject to availability at an additional cost of CHF 80. Check-in before 3pm is possible for free if the room is already available.

Yes, we are happy to keep your luggage, skis, or bikes at the hotel, so you can enjoy the day in Zermatt.

Pets

Yes, dogs are welcome for a daily rate of CHF 20 per dog, without food. At the Matthiol, your four-legged friend also get into the vacation spirit when we greet them with a blanket and a feeding bowl.

Payment Methods

We accept American Express, Visa, Mastercard, Maestro, cash, and advance payments via bank transfer.

Cancellation

You can cancel your room free of charge up to 15 days before arrival. For cancellations less than 15 days prior to arrival or in case of no-show, 100% of the booking price will be charged. Non-refundable reservations cannot be cancelled at any time.

Due to the high demand during the holidays, we will only confirm Christmas and New Year bookings upon receipt of the full booking price. Bookings cannot be cancelled, shortened or changed at any time. A refund of the booking is not possible.

We can guarantee your booking after you provide us with your credit card number with its expiration date for security. Without this information, your rooms can be let out without prior notice.

Ski, Bike & Hike

Directly at the reception or the mountain railway stations.

We recommend Julen Sport. You can make an appointment in advance at https://www.julensport.ch/

There, as a guest of the Matthiol, you will not only enjoy a 10% discount but the skis will also be delivered directly to the hotel by Julen and picked up on departure.

Zermatt has many highly qualified ski schools and mountain guides. During the high season, we recommend you organise courses, tours, guides, and teachers in advance. We will be happy to assist you find suitable teachers and guides for you, as well as do the bookings.

Reaching Klein Matterhorn Station is a 7-minute walk, from where you can reach the ski area.

Our alert and omniscient reception team will organise whatever your heart desires: Helicopter flights, paragliding, heli-skiing, and much more.

Restaurants

Especially during high season, we recommend booking ahead. We are happy to take care of your reservations at Filet et Fils, Stafelalp and other restaurants. During the winter season, as well as in July and August, the tables are booked quickly. During this time we advise to reserve seats in the evening as well as at noon.

At the Hotel

We offer extra beds in Spa Double Rooms and Matterhorn Spa Double Rooms at the price of CHF 80 per night. Please note that these are not actual beds but are extra beds.

The reception is open from 8 am to 11pm. For check-ins later than this, please contact us. If you want to check out before 8am, we ask you to do this the night before until 11pm.

Allergies/Intolerances

Yes, we offer both. Please inform us in advance.

Job Offers

No traffic, noise, or bad air. Here at 1,680 metres above sea level, the world is still intact.

We are a young and dynamic team with innovative ideas. Hospitality at a high level of excellent quality and a sense of sustainability. Would you like to improve the future on a daily basis with us?

If you believe that we would make a great match, we are always looking forward to motivated applicants who want to be part of our outstanding team. Send us your resume and cover letter by mail or email.

About Us

From exciting thrills to deep relaxation, the Matthiol leave nothing to be desired.

Our 4-star boutique hotel offers the perfect room, package, feeling for you. Choose among 33 rooms in 4 categories. Our house was renovated in 2015 but it has preserved the wonderful Swiss chalet charm.

The Matthiol Serviced Apartments offers 9 perfect, modern accommodations for families or friends in Zermatt.

Our restaurants Filet et Fils and Stafelalp let you indulge in Swiss delicacies and modern cuisine on the mountain and in the valley.

The Matthiol is looking forward to creating the best holiday experience for you.